Pilot Report

Archive for September 29th, 2010

Tracking customer service in the days before computers meant an incredible amount of manpower hours and associated paperwork. As far as cost is concerned, this could be considered to be an inexpensive option compared to tracking quality management. However looking back it was not a very accurate or efficient way of keeping track of all the issues that come up in customer service such as customer complaint tracking. This paper-based system of analyzing data was also very time consuming.

Technology has altered many parts of our daily life. Customer service has also changed. Software programs are now available to enhance all aspects of any business. These programs offer the ability and the means to create a centralized database of all issues so that replies to the customer are immediately on hand. The result is quicker response times which lead to improved customer service.

Online access to customer service software has led to an increase in accurate collection of data, as well as reductions in manpower. This helps ensure that businesses become, and remain, competitive and ahead of the game. Training is required to learn these systems, however, employees will find that once they learn the system, their jobs will become much easier. This leads to greater productivity as well as increased job security.

Customer service systems helps to ensure that a business will be able to identify and track all customer issues relating to their products and services. In many cases businesses are finding that the software can make the difference between success and failure, as well as providing the means profitability and competitiveness in today’s marketplaces.

Sydney’s gay community is looking forward to the 2010 Sleaze Ball , scheduled for Saturday October 2nd. The event is courting controversy as it abandons its traditional venue, the Hordern Pavilion, to take advantage of the the Entertainment Quarter. Organizers have taken this step to avoid conflict with another event at the Pavilion and to take advantage of the multiple spaces available at the Entertainment Quarter, the Bordello, the Dome, and the Forum. With more spaces comes more opportunities to raise the party level and hold more people. The new digs also translate to lower ticket prices, which leaves attendees more cash for costumes.

Costumes are the main event at the Sleaze Ball. This year’s theme of Decadence provides an abstract canvas for attendees to let their imaginations run in devising costumes that represent decadence to them. The 4th costume walk-off will take place at The Bordello, where a special catwalk will installed just for the event. After partygoers strut their stuff, the winner will be awarded an all expenses paid 5-day trip to a luxury resort in Nourmea, New Caledonia.

With multiple venues, the event can offer something for everyone and partygoers may want to book a nearby Sydney hotel room in order to avoid the need to drive home. The Dome will host female-centric celebration including performers, music, and DJs that appeal to Sydney’s lesbian community. The Forum, on the other hand, will provide an all-male DJ line up as well as headliner performances by Zoe Badwi and Mary Kiani. The Bordello will feature lots of entertainment in addition to the catwalk.

Sleaze Ball, along with the Mardi Gras Party, serves as the major fundraising event for the Sydney Gay & Lesbian Mardi Gras Parade and Festival.